Privacy Policy

1. Introduction

InsuranceAppeal.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our insurance denial appeal assistance tool.

2. Information We Collect

2.1 Information You Provide

• Denial Letter Content: Text you paste or upload from insurance denial letters for analysis.
• Contact Information: Email address if you choose to save your results or receive communications.

2.2 Automatically Collected Information

• Browser type and version
• Device information
• IP address (anonymized)
• Usage patterns and analytics

3. How We Use Your Information

We use the information we collect to:

• Analyze your denial letter and generate plain-English explanations
• Create draft appeal letters based on your specific situation
• Improve our services and user experience
• Respond to your inquiries and provide support
• Send important service-related communications

4. Data Storage and Security

4.1 Temporary Processing

By default, we do not permanently store your denial letter content. The text you provide is processed in real-time to generate your analysis and appeal letter, then discarded unless you explicitly choose to save your results.

4.2 Security Measures

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure server infrastructure, and access controls to protect your information.

5. Third-Party Services

We use the following third-party services:

• OpenAI: To power our AI analysis and letter generation. OpenAI processes your denial letter text according to their data usage policies.
• Hosting Provider: Our application is hosted on secure cloud infrastructure.

We recommend reviewing OpenAI's privacy policy for information on how they handle data processed through their API.

6. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request information about how your data is processed
• Withdraw consent where applicable

7. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our service. We may use analytics tools to understand how users interact with our platform. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@insuranceappeal.ai