Molina Healthcare primarily serves Medicaid and ACA marketplace plan members. Their appeal process follows both federal requirements and state-specific Medicaid rules, which can provide additional protections.
Molina Appeal Process
Medicaid Plans
- Appeal rights governed by state Medicaid rules (often stronger than commercial)
- Right to continue services during appeal (in many cases)
- State fair hearing available after internal appeal denial
- No cost for appeals
Marketplace Plans
- Standard federal appeal process
- 180 days to file internal appeal
- External review available after internal exhaustion
Key Contact Information| Department | Contact |
|---|
| Member Services | Number on your ID card |
| Website | molinahealthcare.com |
Molina-Specific Tips
- Medicaid appeals often have stronger consumer protections than commercial
- Aid-continuing: You may have the right to continue receiving denied services during appeal
- State fair hearing: Additional appeal level for Medicaid beyond Molina's internal process
- Legal aid: Many states have free legal aid for Medicaid appeal assistance